WARP Internet

Network status

Network status.

Known outages, degraded service and planned maintenance, on our network and on nbn’s. We update this page as we learn about problems.

No known outages or planned maintenance right now.

Last reviewed .

Current notices

No known outages or degraded service.

Planned maintenance

No planned maintenance scheduled. We email you before any planned work we expect to interrupt your service.

Recently resolved

Nothing resolved in the last 14 days.

Is it just you?

If there’s nothing listed here, work through these before you contact us. They fix most problems.

  1. 1Check your nbn connection box (FTTP, HFC, FTTC) and router are switched on at the wall with their normal lights.
  2. 2Turn your router off, wait 30 seconds, and turn it back on. Give it a few minutes.
  3. 3Check the cable from the router's WAN port goes to the right place: UNI-D 1 on FTTP and HFC, the connection device on FTTC, the phone wall socket on FTTN and FTTB.
  4. 4Try a device plugged into the router with an Ethernet cable. If that works, it's your Wi-Fi.
  5. 5Try more than one website or app, in case it's just one service having trouble.

More in our fault guide.

See your own connection

This page lists known problems, not your line. For that, sign in to the portal: your service page shows whether we can see your connection online right now, and you can run a line check from there.

Go to the portal

Still not working? Tell us.

Report faults to us, not to nbn. We test your line and our network, and if the problem is in nbn’s network we raise it with them and chase it.

All the ways to reach us

How this page works.

  • Updated by hand. A person adds each notice and posts updates as things change. It isn’t a live feed, so if something’s wrong and it isn’t listed yet, tell us.
  • nbn outages included. Outages and maintenance in nbn’s network appear here once nbn tells us about them.
  • We email you. If we know an outage or planned work affects your service, we email the address on your account as well as posting it here.
  • Maintenance overnight. We do planned work on our network overnight wherever we can.
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Need a hand?
We’re here.

Call 02 4398 7081, every day, during waking hours (Sydney time).

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