WARP Internet

Contact us

Talk to a person.

Call or email and you’ll reach the people who run the network. No phone tree, no chatbot.

Get in touch.

Hours

We’re around every day, during waking hours (Sydney time). Outside those hours, email or leave a message and we’ll reply as soon as we’re back. Check network status for known outages at any time.

Writing to us by post

We don’t publish a street address. Email or call us and we'll give you our postal address.

Looking for answers first? The support centre covers faults, routers, speeds, billing, moving and cancelling.

When something’s wrong.

Make a complaint

Tell us any way you like: phone, email or the portal. It’s free. We acknowledge complaints within 2 working days and resolve them within 15. If we can’t sort it out, the Telecommunications Industry Ombudsman can help on 1800 062 058 or at tio.com.au.

Complaints process

Finding it hard to pay?

You can ask for help without being behind. We can give you more time, set up a payment plan, move you to a cheaper plan for a while, pause your service, or waive or reduce what you owe.

Financial hardship help

Family violence support

If you’re affected by domestic, family or sexual violence, we can help keep your account safe, private and in your control. Tell us how and when it’s safe to contact you. If you’re in immediate danger, call 000 from a mobile or another phone.

How we help

Help to talk to us.

However you communicate, we’ll make it work. Take the time you need.

Accessibility at WARP Internet

  • Deaf, or find it hard to hear or speak?

    Use the National Relay Service and ask them to contact us on 02 4398 7081. You can connect by TTY, Speak and Listen, SMS relay, video relay or the NRS app. See accesshub.gov.au for how. Or simply email or call us.

  • Need an interpreter?

    Call the Translating and Interpreting Service (TIS National) on 131 450 and ask them to call us on 02 4398 7081. It’s free for you.

  • Someone to speak for you

    A family member, friend, carer, financial counsellor or advocate can deal with us on your behalf as your authorised representative. Tell us, or have them tell us with your agreement, and we’ll set it up.

Abuse and security reports

Spam, attacks, scanning or other abuse coming from one of our IP addresses, or a security problem you’ve found in our network or website? Email hello@warp.net.au with the IP address, the time and time zone, and any logs. We look into every report.

Company details

Company
The IT Dept Pty Ltd
Trading as
WARP Internet
ABN
12 665 405 505
ACN
665 405 505
Based in
NSW, Australia
Ombudsman
Member of the Telecommunications Industry Ombudsman scheme

WARP Internet is a trading name of The IT Dept Pty Ltd, not a separate company. The IT Dept Pty Ltd supplies your service and is the party to your contract.

A WARP Internet 4WD kicks up red dust on a coastal track above turquoise water

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