Acceptable Use Policy

This policy covers everything done over a WARP Internet service: by you, by the people in your household, by your guests, and by every device on your network. It forms part of our Customer Terms. You’re responsible for how your service is used, so keep your router and Wi-Fi secure.

• Break the law. Don’t use the service for anything unlawful in Australia, including fraud, scams, harassment, stalking, threats, or dealing in stolen data or credentials.
• Send spam. Don’t send unsolicited commercial email or messages in breach of the Spam Act 2003. Don’t run an open mail relay or open proxy, harvest addresses, or run infrastructure for people who send spam.
• Attack other systems. Don’t launch or take part in denial-of-service attacks. Don’t scan, probe or try to break into systems you don’t own and don’t have permission to test. Don’t spread malware, run botnet or command-and-control servers, phish, or stuff credentials.
• Spoof or forge. Don’t send traffic with a forged source address, forge email or packet headers, or pretend to be someone you’re not.
• Access, store or share unlawful content. This includes child sexual abuse material, which we report to police, and any other material that’s illegal in Australia.
• Interfere with other people or the network. Don’t disrupt other customers’ services, our network, or nbn’s. Don’t try to get into our systems or anyone else’s account.
• Resell the service. Don’t resell your connection or share it outside your household, for example by running it as a paid hotspot or a small internet provider. Guests using your Wi-Fi are fine.

• Servers and self-hosting. Your IPv6 /60, and your public IPv4 if you add one ($10/mo), are there to be used. Run a game server, a media server, home automation, a website, a VPN back home, or a home lab. We only ask that you keep it patched and secured, so it doesn’t become someone else’s tool for attacking others.
• Security research on your own systems. Scanning, testing and breaking things you own, or have written permission to test, is fine. If it could look like an attack from the outside, tell us first at hello@warp.net.au. It saves everyone a conversation.
• Mail servers. Welcome, as long as they’re set up properly: a public IPv4 with matching reverse DNS (contact us and we’ll help set it up), and SPF, DKIM and DMARC for your domains. Deal with bounces and complaints, and never relay mail for strangers.

If you’re not sure whether something is okay, ask. The answer is quick, and it’s usually yes.

There are no data caps on WARP Internet, and no fair-use throttling. Downloading a lot, uploading a lot, or keeping your connection busy around the clock is using the service as intended. We won’t slow you down for it.

What we do act on is traffic that harms the network or other people, whatever its size: an attack coming from your connection, a compromised device flooding the network, or anything else in section 2. If your service is the target of an attack big enough to affect other customers, we may temporarily filter or block traffic to your address to protect the network. We’ll tell you when we do, and lift it once the attack stops.

Don’t use the service to infringe copyright, for example by sharing films, TV, music, games or software you don’t have the rights to.

We don’t monitor what you do online. If a rights holder sends us a notice about your service, we may pass it on to you. We don’t give your name or details to rights holders unless the law compels us to, such as a court order.

Anyone can report abuse coming from our network by emailing hello@warp.net.au. If your own service is being attacked, tell us the same way. A person reads every report.

When a report is about your service:

1. We check it. If it doesn’t stand up, that’s the end of it.
2. If it does, we contact you, tell you what was reported, and give you a reasonable chance to fix it. Often it’s a hacked camera, router or computer, and we’ll help you find it.
3. We only suspend straight away if your connection is actively causing harm, like an attack in progress, or if the law requires us to act. Then we contact you as soon as we can, and restore the service as soon as the problem is fixed.

We report child sexual abuse material and other serious crimes to the authorities, and we co-operate with lawful requests from law enforcement.

If a problem keeps coming back after we’ve raised it with you, or you don’t fix it after a reasonable chance, we may suspend your service and, if that doesn’t resolve it, cancel it. We follow the steps in section 13 of our Customer Terms, including giving you notice. If we cancel, you pay only for the days you had the service, as that section explains.

If you think we’ve got it wrong, use our complaints process. It’s free, and if we can’t sort it out, you can go to the Telecommunications Industry Ombudsman.