Internet that works for everyone.

• You can use every page with a keyboard, with a visible focus outline.
• Pages are structured with proper headings, labels and landmarks for screen readers.
• Images that carry meaning have text descriptions.
• Text and controls have strong colour contrast, and don’t rely on colour alone.
• Pages reflow on small screens and when you zoom in, without scrolling sideways.

If part of our website or portal is hard to use with your device or assistive technology, email hello@warp.net.au or call 02 4398 7081. It helps to tell us:

• the page, and what you were trying to do;
• what went wrong; and
• the device, browser and any assistive technology you use.

We’ll get back to you, fix what we can, and help you do what you came to do another way in the meantime, for example over the phone or by email.

If you’re deaf, or find it hard to hear or speak, you can contact us through the National Relay Service. Choose the option that suits you (TTY, Speak and Listen, SMS relay, video relay or the NRS app) and ask them to contact us on 02 4398 7081. See accesshub.gov.au for how to connect.

Call the Translating and Interpreting Service (TIS National) on 131 450 and ask them to call us on 02 4398 7081. It’s free for you.

You never have to phone us. Email hello@warp.net.au about anything, including faults, billing and complaints.

A family member, friend, carer, financial counsellor or advocate can deal with us on your behalf as your authorised representative. Tell us, or have them tell us with your agreement, and we’ll set it up. You can change or remove them at any time.

We won’t rush you. Ask us to slow down, repeat something, call you back at a time that suits, or put what we’ve agreed in writing after a call.

That includes your invoices, Critical Information Summaries, customer terms and our policies. We can provide:

• large print;
• plain text, which works well with screen readers and braille displays; or
• a read-through over the phone, at your pace.

Email hello@warp.net.au or call 02 4398 7081 and tell us what you need. If a different format would help, ask. We’ll do what we can.

More time to pay, a payment plan, a cheaper plan for a while, a pause, or waiving what you owe. Our financial hardship policy.

We can help keep your account safe, private and in your control, and contact you only in ways that are safe. How we help.