Legal & policies
Last updated 30 September 2026
WARP Internet by The IT Dept Pty Ltd (ABN 12 665 405 505). WARP Internet is a trading name of The IT Dept Pty Ltd, which supplies your service and is the party to your contract. These are the documents that govern your service and explain your rights, written in plain English.
Your agreement
Your rights & support
- ComplaintsHow to complain, how quickly we respond, and how to go to the TIO.
- Financial hardshipHelp if you're finding it hard to pay, including payment plans and pausing your service.
- Domestic, family and sexual violence supportHow we keep you safe and your account private if you're affected by violence.
Your service
Privacy & this website
Need a document in another format? We can send any of these as a PDF or plain text, in large print, or read them to you over the phone. Call 02 4398 7081 or email hello@warp.net.au. If you’re deaf, or find it hard hearing or speaking, you can contact us through the National Relay Service. If you need an interpreter, call TIS National on 131 450 and ask them to call us.