WARP Internet Essential

A home broadband internet service over the nbn fixed-line network, supplied month to month. Essential uses the nbn 25 speed tier and is available on FTTP, HFC, FTTC, FTTB and FTTN connections. It is not available on nbn Fixed Wireless or Satellite.

• Unlimited data. No shaping, no throttling.
• An IPv6 /60, and an IPv4 address shared with other customers (carrier-grade NAT, CGNAT). The addresses come with the service and return to us when it ends. Services connected before public IPs became an add-on keep theirs at no charge until they turn it off.
• Support by phone and email from the people who run the network.

• No modem or router. You bring your own. We connect by IPoE: your router gets its address by DHCP, untagged, with no PPPoE, no VLAN and no username or password. On FTTP, HFC and FTTC, any router with an Ethernet WAN port that supports DHCP works, plugged into your nbn connection box. On FTTN and FTTB you need a VDSL2 modem-router (with vectoring support) that plugs into your phone wall socket. We’ll help you set it up.
• No phone service. This service cannot make calls, including calls to 000. Keep a mobile phone for emergencies. We don’t offer Priority Assistance, and the Customer Service Guarantee doesn’t apply (it only covers voice services). Read our important information about your nbn service before you connect, especially if you have a medical or security alarm.

None. Month to month, cancel any time from the portal or by contacting us. No early termination charge.

$55 a month, including GST.

Public IPv4 address: $10 a month, including GST. Billed like the plan, by the day while it’s on; turn it on or off in the portal or the app. Turning it on or off drops the connection for about 30 seconds and changes your IPv4 address.

Your first month ($55 including GST), plus the first month of the Public IP add-on ($10 including GST) if you choose it, is charged to your card when you order. We only place your connection order with nbn once that payment succeeds; if it fails, the order lapses and you owe nothing. Month one starts on the day your service goes live, not the day you order.

After that you’re billed monthly in advance, on the anniversary of your go-live date: each invoice pays for the month ahead and is charged automatically to your card. Each invoice shows the GST.

If we can’t connect you, or you cancel before your service goes live, we refund your first month in full.

$55 including GST — one month’s price. Setup fee: $0.

$0. Cancelling takes effect immediately, and we refund the unused days of the month you’ve paid for, pro-rata, to the card you paid with (or pay you directly if it can’t go back to the card). Nothing is charged after you cancel.

Only charges nbn makes to us that we pass on at cost, and we always tell you about them before you incur them: a new development charge; an nbn connection box or fibre upgrade that some premises need for faster tiers; nbn’s fee for relocating nbn equipment when you ask for it to be moved; or an nbn fee for a missed appointment or an incorrect call-out (never where nbn or we caused it). We add them to your next invoice at cost; they’re not charged at checkout. No usage, excess or late payment charges.

Free. It takes effect when nbn completes the change, usually within a day or two. The pro-rata price difference for the rest of the month you’ve paid for is added to your next invoice if you upgrade, or credited on it if you downgrade. If you move because your line can’t reach your plan, see “If your line can’t reach this speed” below.

We give you at least 30 days’ notice by email. A new price only applies from a billing period that starts after the notice ends, and you can leave before then at no cost.

Debit or credit card saved on your account and charged automatically, processed by Stripe. Fee-free alternative: you can ask to pay by bank transfer (EFT) instead. If a card payment fails, we email you and retry on days 1, 3, 7 and 14, and you can update your card or pay now from the portal at any time. No card surcharge and no late payment fees. Invoices are emailed to you and kept in the portal.

The download speed we expect customers on this plan to get during the busy period, 7pm to 11pm: 24 Mbps.

This is our initial estimate. We don’t yet have three months of measured busy-period data from our own customers, and we’ll replace this figure with measured results once we do.

25 Mbps download and 10 Mbps upload. This is the most the tier can deliver, not a speed you’ll see all the time.

Your nbn connection type and, on FTTN and FTTB, the length and condition of the copper line; your router, Wi-Fi and devices; your home wiring; and the website or service you’re using. See Broadband speeds for detail and how to test.

Some lines, mostly FTTN and FTTB, can’t reach their tier’s maximum. nbn reports the maximum speed your line can attain, and we check it once you’re connected. If it can’t reach this plan, we’ll tell you, and you can choose: move to a plan your line can reach, and we refund the price difference back to the day your service went live; or leave without paying anything more, and we refund the unused part of any period you’ve already paid for.

Data is unlimited, so there are no usage charges. You can check your usage any time in the portal at warp.net.au/portal.

Call 02 4398 7081 or email hello@warp.net.au. We’re available every day, during waking hours (Sydney time).

Contact us first — see our complaints process. It’s free. We acknowledge a complaint within 2 working days and resolve it within 15 working days (urgent complaints within 2).

If you’re not happy with how we’ve handled it, you can go to the Telecommunications Industry Ombudsman (TIO), a free and independent service: 1800 062 058, tio.com.au, or PO Box 276, Collins Street West VIC 8007.

WARP Internet is a trading name of The IT Dept Pty Ltd (ABN 12 665 405 505, ACN 665 405 505), NSW, Australia. The IT Dept Pty Ltd supplies the service and is the party to your contract. Email or call us and we'll give you our postal address.